Privacy Policy
Howlite Therapy counselling services provided by Lorraine Ballintine collects a small amount of data from our customers. We are responsible with your data and never share it with anyone. This data includes:
· Name
· Email address
· Phone number
· Address
· Emergency contact details - which we will use to provide our services and communicate either with you or your emergency contact in a secure manner
· Financial information - we may hold certain financial information of yours, such as debit or credit card details, in order for us to receive payment in exchange for providing our services to you
We would like to reassure you that we adhere to all laws and procedures relating to the General Data Protection Regulation (GDPR) (EU) 2016/679, Data Protection Act 2018 or other applicable data privacy legislation and will only use your personal data to provide you with the specific service or services you explicitly agree to. Howlite Therapy is also registered with the Information Commissioner’s office.
Our third-party data services are listed in third-party data services at the end of this document. You can visit their websites for information on how they collect, use and store your data.
Additionally, we may collect usage data from our website, social media profiles and mailing list using Google Analytics and the Facebook Pixel.
How we use this data
Howlite Therapy will use your data to provide counselling services requested and maintain accurate records.
From time to time, we may send digital or physical marketing material (in the form of emails and leaflets etc...) to you and we do so as we believe that this is in our legitimate company interest as well as your legitimate interest.
Our marketing material will be educational i.e. provide you with information about events and new & existing products/services.
You can opt out of our marketing at any time and instructions for doing so will be clearly displayed on all material received.
Who we share your data with
No one. Ever.
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Data breach
All accounts containing your data are secured with a random character password and, where available, two factor or biometric authentication.
In the case of a data breach from these accounts or company devices occur, we will contact all users who are affected by email. Following an initial notification, we will send a follow up a week later. We will also follow the regulations set out in Article 33 of the GDPR. This includes notifying the ICO of the nature and consequences of the breach within 72 hours, and any measures we have taken to address it, unless the personal data breach is unlikely to result in high risk to your rights and freedoms. Given that we do not collect highly sensitive information, any effect on end users should be minimal.
Nominated data manager
If you have any questions about our policy, you can contact our data manager as follows:
Email address howlitetherapy@gmail.com Data Officer Lorraine Ballintine
Third party data services